Orders placed through www.beastieandbone.com may be cancelled within 24 hours of order placement. Orders that have already been shipped cannot be cancelled.
To cancel your order, email firstname.lastname@example.org with your name and order number, and state your wish for the order to be cancelled. This is the only method of cancelling an order that will be accepted. Other attempted methods (via social media comment or message, for example) shall not be accepted.
Beastie and Bone only processes returns, exchanges, or refunds on orders placed through www.beastieandbone.com in the case of incorrect delivery or incorrect order due to a mistake on the part of Beastie and Bone. It is your responsibility to provide accurate information for the fulfillment and shipping of your order.
If your order is damaged, please email email@example.com and provide your full name, order number, and photographs of the damaged item(s) and packaging within 48 hours of receiving your order.
Hold on to any damaged item(s) and/or packaging to help with damage claims, and Beastie and Bone will be in touch with you to come to a resolution, be it offering you an e-gift card, replacements (if possible) for damaged items, or a refund. Turnaround and delivery time on resolutions will vary.
If your order included incorrect items, please email firstname.lastname@example.org within 30 days and provide your full name, order number, and a list of the incorrect items. You will be sent a prepaid packing slip to use on USPS Flat Rate Shipping to return the incorrect items. Once Beastie and Bone has received the incorrect items, the correct items will be shipped to you via USPS Flat Rate shipping within 5 business days, with delivery taking 1-3 business days.
Currently, the overwork of the USPS postal system due to Covid-19 is causing lengthly delays on some orders, and can make them appear lost. Please allow extra time for your order to be delivered to you, and refer to the tracking information provided by USPS (if the shipping option you selected included it) for locating your order. Beastie and Bone does not have additional tracking information, so this is your best option for knowing what has happened if your order appears lost.
If the USPS cannot locate your order after two months of its ship date, please email email@example.com with your full name and order number and explain your situation, and we’ll see what we can do to help!
If your order has not been delivered due to an error on your part (incorrect address, for example) there is, unfortunately, nothing that can be done. You are responsible for providing accurate information for shipping and delivery at the time of order placement, so please make sure to double check your shipping information at check-out!
If your order cannot be delivered due to an incorrect address, you will be contacted with both a request for an updated, correct address, and an invoice to cover the additional shipping charges of shipping your order out again. Once both the updated shipping address and the payment for the second shipping have been received, your order will be shipped out to you within 3-5 business days.
If you do not respond to the initial attempt to contact you concerning an order returned due to an error on your part within seven days, you will be contacted again. If you do not respond within thirty days of this second attempt, your order is forfeit.
Beastie and Bone does not process returns, exchanges, or refunds for any other reason not listed above at this time.
Returns, exchanges, or refunds as described above are applicable only for orders placed through beastieandbone.com. Sale items are not eligible for returns, exchanges, or refunds.
All items personally produced in-house by Beastie and Bone ship within 3-5 business days.
Certain items available on www.beastieandbone.com are produced and shipped by third-party vendors, and are subject to separate turnarounds and in addition are packaged and shipped separately from items produced in-house by Beastie and Bone.
Beastie and Bone reserves the right to refuse orders at any time.